Refund Policy
Refund, cancellation, and rescheduling terms for Laurel Way Consulting Group consulting engagements.
Effective date: 1 January 2025
This Refund Policy applies to consulting services provided by Laurel Way Consulting Group. By engaging our services, you agree to the terms below.
General principles
We provide professional consulting services — sales process audits, pipeline reviews, and deal desk coaching. Fees cover advisor time, preparation, and deliverables as defined in your engagement letter. This policy explains when refunds apply and how cancellations are handled.
Sales Process Audit
Deposit: A 50% deposit is due upon signing the engagement letter. If you cancel before discovery interviews begin, the deposit is refundable minus a $500 administration fee.
After discovery begins: Once rep interviews or CRM access have commenced, the deposit is non-refundable. Work performed up to the cancellation date will be invoiced at our standard hourly rate (AUD $280/hour) and deducted from any remaining balance.
Final payment: The remaining 50% is due upon delivery of final documents. If you are unsatisfied with deliverables, you must raise specific concerns in writing within 10 business days of delivery. We will revise deliverables once at no charge. Refunds on the final payment are not available after the revision cycle unless we fail to deliver the scope defined in the engagement letter.
Pipeline Review Sessions
Cancellation more than 10 business days before the scheduled date: Full refund of any prepaid fee.
Cancellation 5–10 business days before: 50% refund or credit toward a rescheduled session within 60 days.
Cancellation fewer than 5 business days before: No refund. A rescheduled session may be offered at our discretion with a $400 rescheduling fee.
No-shows: If your team is unavailable at the scheduled time without prior notice, the session fee is forfeited.
Deal Desk Coaching
Monthly retainer: Coaching is billed monthly in advance. Cancel with 30 days written notice before the next billing cycle. The current month is non-refundable once coaching sessions have been delivered.
Three-month minimum: Early cancellation before the minimum term incurs charges for remaining months at 50% of the monthly rate.
Rescheduling
Workshops and on-site sessions may be rescheduled once at no charge if requested at least 10 business days in advance. Additional rescheduling incurs a $400 fee. Travel costs for rescheduled on-site engagements are re-quoted if fares or accommodation rates change.
Non-refundable items
The following are never refundable:
- Travel and accommodation expenses already incurred
- Third-party costs (venue hire, transcription services) booked on your behalf
- Sessions or deliverables already completed
- Administration fees noted above
Work already started
If you terminate an engagement after work has begun, you are responsible for fees proportional to work completed, calculated at our standard hourly rate or as specified in the engagement letter, whichever is greater.
Deposits for materials
We do not charge for physical materials. No material deposit applies to our services.
Refund process
Approved refunds are processed within 14 business days to the original payment method. Bank transfer refunds require you to confirm account details in writing.
Disputes
If you disagree with a refund decision, contact info@desktop-laurelway.click with your engagement reference number. We aim to resolve disputes within 10 business days. Unresolved disputes are subject to the governing law provisions in our Terms of Service.
Contact
Refund requests: info@desktop-laurelway.click
Phone: +61 2 0000 5410
Address: Office 10, 72 Demo Street, Sydney NSW 00000